Some Failings of Consumer ADR Policy
DOI:
https://doi.org/10.14296/ac.v4i2.5589Abstract
The promotion of consumer alternative dispute resolution (ADR) has been a consistent policy of the UK Government and appears to be well used. This article addresses two issues. The first is institutional arrangements for consumer ADR policy. The second is the availability of information about the performance of consumer ADR schemes. The argument is that the current institutional arrangements are flawed and that although there is some useful information publicly available to assess the performance of consumer ADR as a whole, it is not easily accessible and has not been used very much. Until these matters are addressed, it is not possible to evaluate the performance of consumer ADR properly and to develop appropriate policies.
Keywords: consumer; alternative dispute resolution; Ombudsman; information; complaints.
Downloads
Downloads
Published
Issue
Section
License
Those who contribute items to Amicus Curiae retain author copyright in their work but are asked to grant two licences. One is a licence to the Institute of Advanced Legal Studies, School of Advanced Study, University of London, enabling us to reproduce the item in digital form, so that it can be made available for access online in the open journal system, repository, and website. The terms of the licence which you are asked to grant to the University for this purpose are as follows:
'I grant to the University of London the irrevocable, non-exclusive royalty-free right to reproduce, distribute, display, and perform this work in any format including electronic formats throughout the world for educational, research, and scientific non-profit uses during the full term of copyright including renewals and extensions'.
The other licence is for the benefit of those who wish to make use of items published online in Amicus Curiae and stored in the e-repository. For this purpose we use a Creative Commons licence (http://www.creativecommons.org.uk/); which allows others to download your works and share them with others as long as they mention you and link back to your entry in Amicus Curiae and/or SAS-SPACE; but they can't change them in any way or use them commercially.
