Self-Regulatory ODR in China’s e-Commerce Market
An Examination of Alibaba’s Taobao Platform and Crowdsourced ODR
Abstract
This article explores the evolution and application of online dispute resolution (ODR) within China’s e-commerce landscape, focusing on the self-regulatory mechanisms employed by Alibaba’s Taobao platform. It provides an overview of China’s ODR development, analyses Taobao’s crowdsourced jury system as a case study, and examines the platform’s rulemaking and dispute resolution procedures. The analysis highlights Taobao’s ability to resolve disputes efficiently while addressing important challenges, such as transparency, data privacy and legal accountability. The study emphasizes Taobao’s role in shaping China’s e-commerce governance, underlining the need for balance between innovation and consumer trust in a rapidly expanding digital marketplace.
Keywords: online dispute resolution (ODR); e-commerce; Taobao; self-regulation platform; consumer protection; crowdsourced jury.
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